The delivery - of brand assets, a web site, a social media strategy, or a process - is really the start of something, not the end.  That is why I prefer to work with our clients over a period of time that includes measuring the impact of “the deliverables”, analyzing what worked, and planning what’s next with our clients.

In my experience the best relationships - even business relationships - are personal.  So, I don't think of myself as just an “outside contractor”.